Privacy Policy | Perth Tiling Co

This policy explains how Perth Tiling Co collects, uses, stores and shares your personal information. It applies when you visit perthtilingco.com.au, use our Instant Cost Estimator, send us photos, or ask us to quote or carry out a job. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

Perth Tiling Co is a trading name of House & Co (ABN 58 659 856 989). In this policy, "we", "us" and "our" mean House & Co trading as Perth Tiling Co.

Address: 801 Marshall Rd, Malaga WA 6090
Email: hello@perthtilingco.com.au
Phone: [phone: CallRail number to come]

What personal information we collect

We ask only for what we need to answer your enquiry, quote your job and do the work. Depending on how you deal with us, that can include:

Booking a site visit: your name, mobile number, suburb, the service you are interested in, your preferred timing, any message you add, and any photos you upload.
The Instant Cost Estimator: the job type, size and finish level you choose, plus your name, mobile number and email address, which we ask for before we show your estimate.
Sending us photos for a ballpark price: your name, mobile number, suburb and the photos.
Calling, texting or emailing us: your phone number or email address and what you tell us about the job.
Quoting and carrying out a job: the job address, access details, notes and photos of the work area, and your quote and invoice details.
Using our website: technical information such as your IP address, browser and device type, the pages you view and how you found us (for example, through a Google ad). This is collected through cookies and similar tools.

Photos of your home can show more than the area to be tiled. Please leave out people, documents and anything else you would rather we did not see. We do not need sensitive information, such as health details, so please do not send it.

You can browse our website and ask general questions without telling us who you are. To quote or book a job, we need your name and contact details.

How we collect it

Most of the information we hold comes straight from you: through our website forms and estimator, by phone, text or email, and in person at a site visit. We also collect some information automatically when you use our website (see "Cookies, analytics and advertising" below). If someone gives us your details on your behalf, such as a property manager, builder or family member, we use them only to deal with that enquiry or job.

How we use it

To reply to your enquiry and arrange a site visit.
To prepare your estimate and written quote, plan and schedule the work, carry it out and handle any warranty claim.
To keep you updated about your job by phone, text or email.
To send follow-up emails after you use the Instant Cost Estimator (see "Emails and text messages" below).
To run, measure and improve our website and advertising.
To keep business records and meet our legal, tax and accounting obligations, and to handle questions or complaints.

We do not sell your personal information.

Emails and text messages

When you use the Instant Cost Estimator, we email you your estimate and then send a short series of follow-up emails about your job. These emails stop if you book a site visit or reply to us, and every email has an unsubscribe link. We send them through MailerLite, an email service provider.

We may call or text you about your enquiry, your quote or a booked job. These are service messages, not marketing. If we ever send you marketing emails or texts, we will only do so with your consent or where the Spam Act 2003 (Cth) otherwise allows. Each one will say it is from Perth Tiling Co and tell you how to opt out, and we will stop when you ask.

Who we share it with

We share personal information only where we need to for the purposes above:

Our tiling team, who visit, quote and do the work.
Our marketing and website partners, who build and run this website and our advertising and help us track and respond to enquiries.
Service providers who help us run the business: website and email hosting, MailerLite for emails, Google for website analytics and advertising, call tracking, form and spam-protection tools, and accounting software.
Your strata company, builder or property manager, where you ask us to or where your job needs it (for example, a strata approval).
Anyone else where the law requires or allows it.

Our service providers may only use your information to provide their services to us.

Overseas disclosure

Some of our service providers store or process information outside Australia:

MailerLite stores email subscriber data in data centres in the European Union (Germany and the Netherlands).
Google (Analytics, Tag Manager and Ads) may process data in the United States and other countries.
Our call tracking provider, CallRail, stores data in the United States.
Our website and email hosting providers may store data in Australia or overseas.

We take reasonable steps to make sure these providers handle personal information in line with the Australian Privacy Principles.

Cookies, analytics and advertising

Cookies are small files a website saves in your browser. We use them, and similar tools, for these purposes:

Google Analytics shows us how people use our website, such as which pages they visit and how long they stay.
Google Ads tells us when an ad leads to an enquiry or a call. Google may also use cookies to show our ads to people who have visited our website before.
Call tracking shows a tracking phone number on our website, which tells us which page or ad led to your call. It logs the number you call from and the time and length of the call. If a call is recorded, we will tell you at the start of the call.

You can block or delete cookies in your browser settings, though some parts of the website may not work as well. You can turn off personalised Google ads at myadcenter.google.com, and opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.

Storing and protecting your information

We keep personal information in our email, business systems and the cloud services named above. Access is password-protected and limited to the people who need it to do their job. No way of sending or storing information online is completely secure. We take reasonable steps to protect your information from misuse, loss and unauthorised access.

We keep information for as long as we need it for the purposes in this policy, including warranty, tax and legal requirements. After that, we delete it or remove anything that identifies you.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Email hello@perthtilingco.com.au. We may need to confirm who you are first. We will respond within 30 days and there is no charge to make a request. If we cannot give you access or make a correction, we will tell you why in writing.

Complaints

If you think we have mishandled your personal information, please email hello@perthtilingco.com.au with the details. We will look into it and reply within 30 days.

If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Children

Our services are for adults who own or manage property. We do not knowingly collect personal information from children under 18.

Links to other websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.

Contact us

For any privacy question, request or complaint, contact Perth Tiling Co (House & Co, ABN 58 659 856 989):

Email: hello@perthtilingco.com.au
Post: 801 Marshall Rd, Malaga WA 6090
Phone: [phone: CallRail number to come]